Nomad JuanCa's Report

I bet you cannot imagine what happened to me today....

It all started when my boss called in me in the morning to remind me i had some debts to pay at the store (3 usd), i was sleeping... ok ok... i was half sleeping, my plans for today were to deliver the application of a client for one of our internet plans and then perhaps visit Mom and relax until tomorrow... i have been working the whole week, one needs time for us.

The around 10.30am i got a phone call from our supervisor (as i work for a mobile phone company you cannot imagine how many phone calls to my mobile i get everyday). This supervisor is called Sabrina, she is the boss of my boss (Raquel), i answered and

• she told me: Juan i need you to go to the store right now.


• I asked... ok but what happened?


• She said: nothing, you just have to be there, i am on my way.


• I said: ok but is there anything wrong?


• She said: don't worry it is nothing bad.

I called my boss just to see if i could get any more info ( i though... shit.. what the hell did i do?) she didn't tell me anything. I arrived to the store, everything was normal... people were selling... i had nothing to do there...just wait. Half an hour later our supervisor arrived, together with Nancy from (HR) and Jennifer (Logistics) they talked to Raquel, looked at me and called me. I arrived and they told me

"Juan, since today Raquel will be moved to the store of Mall del Sur as Administrator there, that means that since today you are termporarily in charge of the Administrator position in this store."

I said.. what? what? what?. So that was it, i am the current administrator of the store, i have under my charge 2 internal salesmen, 2 external salesmen and 2 client service guys. It looks like when i was LCP, almost same amount of people, but AIESECers are easy to manage than these. It is going to be a challenge.

Rosa, is internal salesmen, or better say woman. She is a good in sales but we all believe she is helped by Raquel all the time, so she always have MUCH more sales than any other person in the store. Apart from that, it is a girl with lot of internal problems, have lied about being pregnate, is always gossiping about others, being the spy in the store for Raquel, and in clear opposition to Martha.

Martha, is internal salesmen, she is also good in sales but she is much more agressive. Perhaps it depends on the education. She is a money focused girl, i mean she is very ambitious (which is not bad) but you have to fight, almost literally for your clients with her. She is also egoist, like any person who was growth with limitations and gained everything in life by her own effort. So she does not like to share. Have internal problems with the guy she is living with.

Shirley, she is external salesmen and actually the best of them. She is mother already and hard worker girl, finds time for everything, children, home, work, and a problematic husband. But she is very strong, she reminds me my mother, giving their best all the time to keep on going forward. She is like me in the middle of all the gossips in the store, something i want to finish.

Xavier, external salesmen. He is an smart guy, good salesmen with lot of potential, but he has a problem.Useless syndrom. I mean he is the kind of latin guy who is always slow, he has to eat before doing anything and when doing it, he always look for the more confortable way to do it. Something Raquel has supported, both external are suppoused to sell outside the store but they are doing right now mostly inside sales, for exemple Xavier, stayed inside the store the whole day today. That's not the core of their work, i want to change it, but it is a sensible thing.

Gari, Client Service, i will be in charge of him but he is quite a cool guy, sometimes too... fast with girls in the store even though he is married with a very jealous woman, but well.. it is his life. I don't expect much problems with him

Wilson, Client Service, he is a quite a cool guy, calmed, seems to be sincere, easy going and we have found things in common like music, i think we can be good friends. Pitifully he is sort of strongly interested in Rosa, and Xavier too... so lets see what happens. I also don't expect troubles with Wilson.

Well that's my team, there are things to solve yet. Raquel left all in a mess and had to go inmediatly to Mall del Sur where they fired the Administrator and two salesmen because they were robbed inside the store a week ago. It is something silly, they were robbed the pre-paid phone cards.... ALL. Which means about 2.800 USD. Something i still don't understand. How can someone lost so many pre-paid cards. Not everybody is happy with this punishment and i was told about it.

I went to the Alegro PCS headquarters to fix my stuff with my client and took the chance to say thanks to Jose D. who is our Regional Manager, to say true i almost never talk to him, i used to talk to him before, but since he arrived to that position everybody started to say he has two sides (i have had many of two sides bosses in my life...) so i preferred to keep my distance, just hi and bye. Today i decided to go there and thank him for the opportunity (a bit of politics makes no bad). and he answered.

"Don't thank me, you are lucky it was your turn. Here at least i disagree with some measure taken from High levels of the organisation, there is some nice and good people who were fired and that left with a not so good taste. In any case, i will try to help him (to the Administrator of Mall del Sur). About you, calm down, enjoy your time in that position... until it ends because we are planning to give that store in cocession to another company requesting a franchise, this company is qute big, it is actually the biggest distributor of Movistar so you have a good chance to join them or if you want you can be moved to another of our stores, we'll see"

Oh yeah, Jose D was always so motivational, it is something that flows from deep of his heart. I learnt in Diplomacy about being in Russia to stay always cool, so i just said... ohh.. yes.. you are right.. it is true... i am also sorry for what happened to them. yes you are right Jose, yes... yes... oh wow.. what a big company.. ok, ok. well i guess it got to go.

When back to the store, and there was lot of things to do.. i am not still an administrator for them i am a salesmen in charge of the adminsitration of the store which mean i have all the responsibilities of the administrator and all the pressure it means, also the financial liassions ... but not the salary. oh wow... what convenient for them. I still have to keep on selling, so i means i might have to work from monday to sunday and see how can i keep up with my sales and help the others to increase their sales too while keeping their work properly.

My first thing will be to be updated witht he reports during weekend and also told everybody to meet on monday midday and bring with them suggestions about the way we can improve our work. Let's see how it goes. Rosa told me that Raquel might take her with her to Mall del Sur, uff that could be a problem less for me. If you have advices or any suggestion.. let me know. i am all ears.